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Thursday, March 16, 2006

Status of AT&T CallVantage

Something is going on at AT&T. New users trying to sign up and/or activate their adapters are greeted by a screen reading:

We're sorry but we are unable to process your order at this time. We are currently undertaking a review of our systems and expect to complete this review soon. We apologize for this temporary inconvenience. Please try again soon.

A call to support confirmed that indeed a "review" is taking place, but no details were offered. We were told that every device in the network had to be checked, and it could be as much as 2 weeks before any orders or even changes could be processed! This is a huge loss in new sales revenue, especially for a company that was recently merged.

Time will tell, but it will be interesting to see what comes of it all.